PAIA Manual

Manual in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 ("PAIA"), read with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). Last updated: 12 June 2026.

This manual is a working draft prepared from the Information Regulator's template and is subject to review by South African counsel.

1. About Kindi

Kindi ("the body") operates kindi.club, a management platform for South African preschools, crèches and early childhood development centres. Contact: support@kindi.club.

2. Information Officer

The Information Officer can be reached at support@kindi.club. Requests for access to records under PAIA, and requests to exercise POPIA data-subject rights, should be directed there.

3. The Regulator's Guide (section 10 of PAIA)

The Information Regulator publishes a Guide on how to use PAIA, available in all official languages from the Regulator's website (inforegulator.org.za) or by email to inforeg@inforegulator.org.za.

4. Categories of records we hold

Company records: statutory company information, financial and tax records.
Customer (school) records: school account details, subscription and billing records, support correspondence.
Platform records held on behalf of schools (as operator): learner profiles, attendance, daily/progress reports, medical profiles, enrolment applications, guardian contact details, messages, photos, invoices and payment history. Schools are the responsible parties for this data; requests concerning it are referred to the relevant school.
Personnel records: records about Kindi's own personnel, where applicable.

5. How to request access

Complete Form 2 (Request for Access to Record) from the Regulator's website and submit it to support@kindi.club. We respond within 30 days as required by PAIA. Fees, where applicable, follow the PAIA fee regulations. If your request is refused, you may lodge a complaint with the Information Regulator or apply to court.

6. POPIA processing summary

The categories of personal information we process, the purposes, recipients and safeguards are described in our Privacy Policy, which forms part of this manual by reference. Security measures include encryption in transit and at rest for special-category fields, role-based access control, audit logging and encrypted off-site backups.

7. Availability of this manual

This manual is available free of charge at kindi.club/paia and on request from the Information Officer.